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Hostel Policies 

Terms & Conditions

Booking Duration:The hostel is currently accepting bookings of 3 nights + only. Guests are required to book their stay for a minimum duration of 3 nights. Extensions to bookings may be permitted, subject to availability and the discretion of the hostel management.

 

Payment Policy:

Reservation Payment:1.1. A deposit of $50 is required to secure the reservation.1.2. The remaining balance of the full booking price is to be paid upon arrival at the hostel.

 

Security Bond and Payment:

2.1. A security bond of $50 shall be charged immediately upon booking. This bond will serve to ensure proper care of the property, any borrowed items and any missed rent payments. 2.2. The security bond shall be refundable at the end of the residency period, subject to deductions for any outstanding rent, damages to the property, or violation of the hostel's rules and regulations. 2.3. The full booking price is to be paid upon arrival at the hostel. 

 

The security bond shall be refundable at the end of the residency period, subject to deductions for any outstanding rent, damages to the property, or violation of the hostel's rules and regulations.By proceeding with the reservation and payment of the $50 deposit, guests confirm that they have read, understood, and agreed to abide by the above Payment, Cancellation, and Security Bond Policies for Wanna Stay backpacker hostel in Cairns, Australia. The full booking price is to be paid upon arrival at the hostel.

 

Rent Payment: Any rent shall be paid in advance on the move-in day and subsequently on or before the same day of each week. Failure to pay rent on time may result in deductions from the security bond or possible eviction, as per the discretion of the hostel management.

Conduct and Respect:All guests agree to conduct themselves in a respectful manner and maintain cleanliness in all shared spaces within the hostel premises.Bullying, harassment, racism, or any other forms of disruptive behaviour towards other guests, staff, or property will not be tolerated.Guests shall respect the hostel's property, facilities, and fellow residents at all times.

Rent Arrears and Deductions:In the event of missed rent payments, the outstanding amount shall be deducted from the security bond.Should the security bond be insufficient to cover the rent arrears, the guest may be liable for further payment or eviction.

 

Visitation Policy:No visitors are allowed inside the hostel premises after 6:00 PM. Guests are responsible for informing their visitors about this policy and ensuring their compliance.

 

Age Limitation:The hostel is exclusively open to guests within the age range of 18 to 35 years.

 

Parking Policy:Onsite parking facilities are not available for guests. Under no circumstances should guests park in the private car park at the back of the hostel.

 

Hostel Events:The hostel may organise both free and paid events during weekdays, and guests are welcome to participate at their discretion.

 

Accessibility:The hostel premises are not wheelchair accessible, as it is located on level one and level two of the building without an elevator or wheelchair ramps.

 

Force Majeure:In the event of unforeseen circumstances or force majeure events, such as acts of God or events beyond anyone's control, resulting in the hostel's inability to fulfil its obligations, guests shall not be liable for any cancellation fees.

 

Reporting and Feedback: The hostel encourages guests to promptly notify the management of any necessary replacements, repairs, or improvements required within the hostel premises.Guest feedback is valuable to the continuous improvement and maintenance of the hostel's quality for all residents.

 

No Pets Policy: Pets are not permitted inside the hostel premises. Guests found with pets may be subject to eviction and additional cleaning fees.

 

Check-in and Check-out: Check-in time starts at 2:00 PM. For guests arriving after office hours, self-check-in options may be available. Guests must arrange self-check-in directly with hostel management prior to their arrival.Check-out time is at 10:00 AM on the departure date.

 

Reception Hours: Reception is open from 10:00 AM to 6:00 PM. Guests requiring assistance outside these hours should contact the hostel management in advance to make necessary arrangements.

Terms & Conditons

Cancellation Policy

 

Cancellation Policy: Once a guest has checked in and paid for their booking, the accommodation fee is non-refundable.

Cancellation of Reservation: In the event that a guest cancels their reservation for accommodation at Wanna Stay Backpacker Hostel, the following terms shall apply.

Non-Refundable Deposit: The $50 deposit paid at the time of reservation is non-refundable.In the event of a cancellation, this deposit is non-refundable regardless of the timing of the cancellation.

No-Shows: In the event of a no-show (a guest failing to arrive without prior cancellation notice), the $50 deposit shall be retained by the hostel.

Acknowledgment: By making a reservation and providing the $50 deposit, guests acknowledge their understanding and acceptance of this non-refundable deposit policy.

Hostel Residential Document:Before check-in, all guests will be provided with a Hostel Guest Document that outlines the terms and conditions of residency, including the house rules. It is mandatory for guests to thoroughly read and sign this document before checking in.By signing the Hostel Residential Document, guests acknowledge their understanding and acceptance of the terms and conditions set forth by the hostel. 

Privacy Policy

  1. We at "Wanna Stay?", ABN: 32664583957, respect the privacy of our users and are committed to protecting it. This Privacy Policy aims to inform you about how we collect, use, disclose, and safeguard your information when you visit our premises and use our services.

  2. Collection of Personal Information We collect personal information that you provide to us voluntarily such as your name, contact details, identification details, payment information, and any other information relevant to your stay. This collection might occur when you make a reservation, check in/out, request services, or communicate with us.

  3. Use of Personal Information We use your personal information to provide services, comply with our legal obligations, improve our services, and communicate with you.

  4. Disclosure of Personal Information We may disclose your personal information as required by law, in connection with legal proceedings, or with law enforcement agencies upon their lawful request.

  5. Security of Personal Information We take reasonable steps to secure your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  6. Accessing and Correcting Personal Information You have the right to request access to and correction of the personal information we hold about you. Please contact us using the contact details provided below to make such a request.

  7. Updates to this Privacy Policy We may update this Privacy Policy from time to time, and the updated version will be effective as soon as it is accessible. We recommend reviewing this Privacy Policy periodically to be aware of any changes.

  8. Contact Information If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@wannastayhostel.com

Privacy Policy
Cancellaton Policy
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